Our People

All our employees, from account management to pickers and packers work together to fulfill this common goal. In an industry where service dictates success, we have built a client-driven culture, with a daily mission of supporting your growth.

“Large Enough to Serve, Small Enough to Care”

National Fulfillment Services is part of the Metro Supply Chain Group, Canada’s largest privately held provider of third-party logistics. As an organization, we have the physical size, ability and financial strength to service even the most complex distribution projects. Today, we employ over 200 people across our three U.S. distribution centers encompassing 297,000 sq. ft. of a network spanning 6,000 employees and 12,000,000+ sq. ft. Although large, our primary focus on facilitating deep strategic relationships has been the common denominator in our customer retention. As a client, you can rest assured that your business is in the hands of a group creating brand loyalty, lowering operating costs and delivering the best 3PL service available.

Our Culture

At the heart of our culture are four foundational pillars: Our Customer, Our Team, Our Company and Our World. Each are guiding principles in our business practices, driving us to do the right things, the right way, every time.

For Our Customer it is about motivating behaviors that match our customers’ business imperatives of Sustainability, Quality, Continuous Improvement and the quest for Perfect Orders, all while maintaining operating safety, cost and quality of service.

Making a Difference in Our World

As a key pillar of Our Culture, we address this in two ways; social and environmental responsibility.

We encourage our team to support local charities, events and community projects. We ensure that the support is relevant to the local community and is personal to the team. In particular, this has included a national initiative for workplace adjustments to accommodate people with specific/special needs.

Our Team recognizes our impact on Our World. Sustainability is a core imperative at National Fulfillment Services and one that flows from our own practices to our offerings. We’ve introduced several initiatives to reduce our customers’ environmental impact through the entirety of their supply chain. Specifically, these include biodegradable packaging, low energy technologies, recycling and minimizing landfill waste.

At the heart of our belief is a total life cycle approach, not just a feel-good answer. For example, we use FSC approved products vs. recycled (which are more sustainable.)

The Management Team