About Us

We excel in providing customized solutions for order management, multichannel distribution, customer care and value-added services.

Our spirit of accommodation and flexibility has made National Fulfillment Services a jewel in the third-party logistics industry, providing reliable service with a level of loyalty and integrity for over 50 years. In an industry where a tarnished reputation quickly leads to corporate extinction, we have maintained our leadership by providing reliable on-time performance with the highest degree of integrity.

HISTORY AND EXPERIENCE

Our corporate history began as Gene Krueger worked as a programmer with one of the founding computer companies Sperry Univac. After gaining significant experience, Gene formed a small software consulting company designing programs for McGraw Hill, TV Guide and even the Philadelphia Navy Yard.

As his clients wanted new systems to operate independently, Gene expanded his services to include fulfillment systems, transaction processing and order management. The first clients were circulation and publishing based, and then came book clubs and products, membership programs, loyalty programs and almost everything a marketer in the 70’s could dream-up.

Times changed, and we evolved to provide customer care through a 24/7 call center, more complex processing and data entry and then pick, pack and ship services for our clients. As challenges presented themselves, NFS expanded its service offerings. The 1980’s brought a wide variety of big players like Sears “Shop at Home”, school programs with Bantam Doubleday, BMG Music and an ever-increasing amount of transactions to process. Systems were continually upgraded, with a strong emphasis placed on supporting expanding inventories, consumer record retention and end-to-end tracking.

In 2017, National Fulfillment Services joined the Metro Supply Chain Group (MSCG) family of companies. MSCG is Canada’s largest privately held provider of third-party logistics employing over 6,000 people across 12,000,000 sq. ft. of globally located distribution centers. Powered by Metro, NFS has rapidly expanded to six locations and has the capability, physical size, financial strength and buying power to service even the most complex e-commerce, B2B and multichannel distribution projects.

Our dedicated team still follows Gene’s initial vision…

“To provide superior service and support to delight our clients and their customers!”

YOU CAN EXPECT MORE FROM US 

More Innovation:

All our systems – from the call center and customer care to distribution — use proprietary software that is designed, devised, developed, engineered, tested and maintained by us to ensure your responses are processed smoothly and economically.

More Flexibility:

We design customized solutions – fulfillment programs that fit your unique needs and accomplish your objectives – rather than trying to squeeze you into a “canned” package. Because our systems are modular, they can be modified and adapted to a “one-of-a-kind” program that keeps costs in check and performs above industry standards.

More Discipline:

We deliver day-in, day-out, rock-solid support for your company, diligently and with constant grace under pressure. From our e-commerce, Continuity, Catalog and Subscription programs, NFS systems use relational marketing models where orders are not viewed as isolated events but part of a lifetime purchasing history for a consumer.

More Expertise:

Our Team Leaders/Managers are also Systems Analysts who have taken part in designing some of the most rigorous and complex systems for fulfillment tasks. Their average tenure of 20 years, thorough knowledge of the industry and wealth of experience solving real world issues means you can count on invaluable insight and useful consultation to help make well-educated decisions.

More Experience:

For over 50 years we’ve provided quality leadership to the direct response industry by becoming the fulfillment partner in all aspects of direct marketing. We currently operate a wide variety of consumer direct promotions, handling some of the most difficult and complex tasks in the industry.

Call us to discuss your specific projects and experience the NFS difference. We look forward to hearing from you!