Welcome to National Fulfillment Services
NFS is a complete fulfillment service proving a full range of solutions for distribution, customer care and order management at an affordable price. At NFS, our vision is “to provide superior service and support to delight our clients and their customers”, and our ability to achieve that vision is why we are the premier fulfillment service in the industry. We invite you to find out more about us and how we can help you grow your business.
What We Do
NFS offers a full range of fulfillment services, from B2C and B2B distribution solutions to contact center, customer care and sophisticated order fulfillment management with complete reporting. What makes NFS unique is our ability to adapt our systems and process to meet your specific goals. Instead of a fulfillment service that executes on a “cookie cutter” approach, NFS provides a level or attention and customization unmatched in the industry. You can set yourself apart from your competition with cost effective solutions and enjoy higher consumer satisfaction, more repeat orders, less returns and better business management.
Warehousing and Distribution
NFS provides a complete suite of warehousing and distribution services to match your business requirements. NFS supplies receiving and quality control inspection of your goods, secure warehouse storage and integrated pick and pack services with the ability to use customized packaging and supplies. We also supply complete return logistic services, refurbishing, kitting and order management services.
We offer a complete spectrum of shipping methods from every major shipping carrier to allow your business to deliver packages quickly and cost effectively.
The suite of services NFS offers encompasses every major aspects of order management and tracking of promotions through backorder management, membership and continuity programs, connectivity with eCommerce platforms or other system platforms and financial management. We are a certified Visa PCI-Level One company which strives for the most secure processing environment available. We have extensive reporting systems for both marketing, operational and financial reconciliation.
Complementing our fulfillment service and order management capabilities is a full service contact center that provides order taking and customer service. With the ability to perform upsells and cross-sells, emails and social media inquiries, NFS provides an end-to-end solution to insure your business runs as effectively as possible.
Our in-house contact center handles a variety of from orders to product specific inquiries and with our training and certification programs can offer you a capable, cost effective and proactive approach in communicating with your customers.
A Proven History of Great Service
We started in 1965 developing fulfillment software for companies and later expanded into transaction management, customer care and complete warehousing and distribution services. We have managed some of the most complex programs in the history of direct marketing. With over 48 years of history tempered by executing thousands of marketing programs for a wide variety of companies, we bring to our clients the experience and expertise to manage your fulfillment programs better than anyone. You can rely on us to provide to you the experience, and consistency to allow your business the ability to thrive.
Today, our fulfillment service continues to provide steady support and innovation to a select roster of clients, each with differing needs but one goal, to delight the customers with great service. NFS is still a family-owned business, one that takes your decision to outsource your fulfillment service seriously, without compromises and with a promise to meet your expectations and goals of your business.
The customized solutions we design and build for our clients meets their specific needs and objectives, instead of a one-size-fits-all “solution”; our fulfillment service solutions are modular, which means you will never have to adjust your business model to match a prepackaged approach.
Contact National Fulfillment Services toll-free at 1-800-NFS-1306, or fill out our contact form and learn more about our products and services that take the worry out of outsourcing.